Support
For technical support or information about the PathFlow service, get in touch:
Email: supporto@pathflow.it
Hours: Monday – Friday, 9:00 – 18:00 (Italian time)
Languages: Italian and English
Response time: within 24 working hours
Before you write
- Include the email address you use to sign in to PathFlow and, if the problem concerns a vehicle, the name or ID of its tracker.
- If a vehicle is not updating, check that it has been switched on recently and that the tracker has power: many trackers send fewer updates while the vehicle is stationary.
- If you are not receiving notifications, check that they are enabled in your phone's settings and on the vehicle's page in the app.
Web platform
The platform is available at app.pathflow.it with the same credentials as the app. If you have forgotten your password, use the "Forgot password" link on the sign-in screen.